Dynamic Media General Settings page doesn’t open up

Last update: Sat Jan 11 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

This article explains how to fix the issue where the Dynamic Media General Settings page isn’t loading even with a correctly configured Dynamic Media CloudConfig and successful asset synchronization to DMS7.

Description description

Environments

Dynamic Media Classic

Adobe Experience Manager (AEM)

Issue

The Dynamic Media General Settings page fails to open despite the correct Dynamic Media CloudConfig setup and successful asset synchronization with DMS7. Attempting to access the page results in a Failed to fetch data error, blocking further configuration access.

Resolution resolution

When opening the Dynamic Media General Settings page, the following query is submitted and is expected to return the S7Config:
- SELECT * FROM [ cq:Page] AS s WHERE ISDESCENDANTNODE([ /conf] ) AND s.[ jcr:content/sling:resourceType] = 'dam/components/scene7/dmscene7page'
If the page doesn’t load, check if you’ve generated a custom index. It’s likely that a custom index is preventing the query from returning the S7Config, which leads to the issue.
In AEMaaCS > Hammer > General > GraphQL Query Editor, you can simulate the query to determine whether it has been modified.

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