MageID account owner can’t login, submit a support ticket or provide Shared Access
This article addresses the Adobe Commerce on cloud infrastructure issue where you are unable to log in to your account (MageID) at account.magento.com to submit a support ticket or provide Shared Access to your developer/team member. To resolve this, all account users (MageID) are required to first register for an Adobe ID, and then link it to their MageID to access their accounts.
Description description
Environment
Adobe Commerce on cloud infrastructure
Issue/Symptom(s)
You created an account (MageID) at account.magento.com prior to August 2022 but haven’t logged in since. Now you are unable to log in to your account to submit a support ticket.
Resolution resolution
As indicated on the account login page at account.magento.com/customer/account/login:
As Adobe Commerce further integrates with other Adobe solutions, you will need to create an Adobe login if you don’t already have one using the same email address connected to your MageID.
If you’ve had an account at account.magento.com prior to August 2022 and haven’t logged in since then, you will first need to create an Adobe login account at account.adobe.com and link it to your MageID in order to access the account.
If you do not have an Adobe ID:
- Create an account at account.adobe.com using the same email address registered to your MageID.
- Go to account.magento.com to sync your Adobe ID with the MageID.
- Once you have linked your MageID to your Adobe ID, proceed to submit an Adobe support case.
Related reading
Refer to the following articles in the Commerce KB: