HSL video playback freezes on bandwidth change

Last update: Thu Nov 07 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

This article explains how to improve video streaming and avoid the freezing issues that may occur when switching between bandwidths in HLS streaming.

Description description

Environment

Dynamic Media Classic (DMC)

Issue/Symptoms

In Dynamic Media Classic, videos may freeze or buffer during playback when using HLS streaming.

Resolution resolution

Switch to Dash streaming for smoother experience and reduced freezing.
Request Dash activation through Adobe Support.

Cause

It happens because HLS switches video quality based on bandwidth, which can cause interruptions when moving between different quality levels.

Dynamic Media and DASH adaptive streaming

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