ACS workflow fails with error “The AWS Access Key Id you provided does not exist”

Explore what to do when you encounter an issue in Adobe Campaign Standard where workflow that shares audiences in Adobe Campaign with Experience Cloud fails with the error:  The AWS Access Key Id you provided does not exist in our records.

Description description

Environment

Adobe Campaign Standard (ACS)

Issue

Workflow that shares audiences in Adobe Campaign with Experience Cloud fails with the following error:

The AWS Access Key Id you provided does not exist in our records.

Resolution resolution

Raise a ticket with the Adobe Customer Care team and ask to have the Amazon S3 (Simple Storage Services) account keys reactivated.

Cause

The error occurs because the Amazon S3 (Simple Storage Services) account keys need to be reactivated. The keys deactivate if not used regularly.