Testing the connection in the SFTP External Account using SSH Public Key Authentication
Campaign v8 release 8.5.1 introduced a new improvement:
“A new key-based authentication option has been added for the SFTP external account alongside the existing user/password authentication method. You can now securely authenticate using a private key, enhancing security and providing an alternative authentication mechanism for SFTP access.”
However, there is no external/customer-facing documentation indicating how this feature should be used.
This KB article outlines the steps to follow before testing the connection in the SFTP External Account PublicKey Auth tab. Refer to these release notes for more information.
Description description
Environment
Adobe Campaign Classic
Issue/Symptoms
Testing the connection to an external SFTP in Campaign’s SFTP External Account PublicKey Auth tab can return a “Login denied” error at the user level.
Resolution resolution
To resolve the “Login denied” error, follow the steps below:
- Generate a new SSH key pair by using the below ssh-keygen command:
ssh-keygen -b 4096 -t rsa -m PEM -f <filename> - Install the new SSH key pair generated in step 1 on the external SFTP server.
- In the Campaign Client Console, go to Administration
>Platform>External Accounts, open the SFTP External Account, go to the PublicKey Auth tab, and enter the private key and public key from the new SSH key pair generated in step 1. - Click the Test the connection button and it should return: Connection test successful