Audit log doesn’t log any error when OOTB workflow fails
This article explains what to do when encountering an Out-of-the-box (OOTB) or custom workflow in Adobe Campaign Classic v7 in a failed state with no error(s) in the audit log.
Description description
Environment
Adobe Campaign Classic v7 (ACC v7)
Issue/Symptoms
Out of the Box (OOTB) or Custom workflow is in a failed state, but there is no error while checking the audit log.
Resolution resolution
Follow these steps to resolve the issue:
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Check the runwf log from the time the workflow ran and failed.
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Most likely, an error occurs on the insert of the log.
For example: duplicate key value violates unique constraint
xtkworkflowlog_id -
If this is on-premises, fix the sequence issue.
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If the instance is hosted by Adobe, submit a ticket to customer care with the above details.
Cause
This is caused by the fact that when Adobe Campaign tries to insert the error log into the database, most likely a database error occurs.