Unable to create viewer presets in AEMaaCS
This article outlines the steps to resolve the issue of not being able to view and create new Viewer Presets in Adobe Experience Manager as a Cloud Service (AEMaaCS).
Description description
Environment
- Adobe Experience Manager as a Cloud Service
- Dynamic Media Classic
Issue/Symptoms
Unable to create Viewer Presets in AEMaaCS (Adobe Experience Manager as a Cloud Service) environment. Existing Viewer Presets are not available as well.
Resolution resolution
Dynamic Media setup settings would have been mixed up as some referring to a staging DMS7 instance and some to production. This mismatch prevents the Viewer Presets from showing up.
Load the DM maintenance page here on the AEMaaCS instance concerned using: /libs/dam/gui/content/s7dam/samplemanager/samplemanager.html
From that page, run DM initial sync and any other setup scripts necessary to create the presets as intended. Post these steps the Viewer Presets can now be seen and used, and new ones can be created as necessary.