Content Author can’t select Translation Config in project

This article provides an in-depth analysis of the issue faced by content authors where they can’t select the Cloud Configuration under an Adobe Experience Manager project. The article outlines the problem, the investigation steps, and the resolution that was provided.

Description description

Environment

Issue/Symptoms

Content authors reported an inability to select the Cloud Configuration option within the project summary tile of a translation project in their AEM Assets Essentials instance. The issue was specific to the production environment and was not present for users with ADMIN privileges, which suggested it was related to permissions.

The troubleshooting process included creating a test user to replicate the problem, examining permissions, and investigating differences between production and other environments. The support team collaborated closely with the user to understand the context, replicate the issue, and explore potential causes such as permissions, environment-specific configurations, and caching issues.

Resolution resolution

The resolution involved:

This solution resolved the permission issues, allowing content authors to select the Cloud Configuration and manage translation projects as required after successful validation with a team user.