Mirror page link in delivery logs isn’t loading

If a mirror page link in the delivery logs isn’t loading, use splitDeliveryEmail set to default routing, and update the delivery template.

Description description

Environment

Adobe Campaign v8 (AC v8)

Issue

After upgrading to Campaign v8, the following error is encountered with mirror pages for deliveries:

A technical error has occurred: Bad mirror page; rc=400
com.xxxxxxx.xxx.core.NlException: Bad mirror page; rc=400 at
org.apache.jsp.m_jsp._jspService(m_jsp.java:180) at
org.apache.xxxxxx.runtime.HttpJspBase.service(HttpJspBase.java:70) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:765) at
org.apache.xxxxxx.servlet.JspServletWrapper.service(JspServletWrapper.java:465) at
org.apache.xxxxxx.servlet.JspServlet.serviceJspFile(JspServlet.java:383) at
org.apache.xxxxxx.servlet.JspServlet.service(JspServlet.java:331) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:765) at
org.apache.xxxxxxxx.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)

Resolution resolution

An analysis shows that an 11.10 new setup is being implemented with the creation of a bunch of external accounts. It’s an implementation for multi-cell mid setup.

All the deliveries with a non-working mirror page are using the, “Email routing using MID sourcing tmg prod5” routing.

To resolve this, use splitDeliveryEmail which should be set to default routing. Also, update the delivery template.

Cause

The issue is caused by the usage of wrong routing for the mirror pages.