Mirror page link in delivery logs isn’t loading
If a mirror page link in the delivery logs isn’t loading, use splitDeliveryEmail
set to default routing, and update the delivery template.
Description description
Environment
Adobe Campaign v8 (AC v8)
Issue
After upgrading to Campaign v8, the following error occurs with mirror pages for deliveries:
A technical error has occurred: Bad mirror page; rc=400
com.xxxxxxx.xxx.core.NlException: Bad mirror page; rc=400 at
org.apache.jsp.m_jsp._jspService(m_jsp.java:180) at
org.apache.xxxxxx.runtime.HttpJspBase.service(HttpJspBase.java:70) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:765) at
org.apache.xxxxxx.servlet.JspServletWrapper.service(JspServletWrapper.java:465) at
org.apache.xxxxxx.servlet.JspServlet.serviceJspFile(JspServlet.java:383) at
org.apache.xxxxxx.servlet.JspServlet.service(JspServlet.java:331) at
javax.servlet.http.HttpServlet.service(HttpServlet.java:765) at
org.apache.xxxxxxxx.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
Resolution resolution
This setup scenario was the creation of a bunch of external accounts. It’s an implementation for multi-cell MID (mid-sourcing server) setup.
All the deliveries with a non-working mirror page use the, “Email routing using MID sourcing prod5” routing.
To resolve this issue, for customers with multiple MID instances configurations only:
- Use
splitDeliveryEmail
, which should be set to default routing. - Update the delivery template.
Cause
The issue is caused by the usage of wrong routing for the mirror pages.
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