ACS: Unable to connect to Adobe SFTP using file transfer activity
If in Adobe Campaign Standard, you see the issue where you are unable to connect to Adobe SFTP when using a file transfer/download activity, change ownership of chroot directory /sftp/xxxxxxxx
to be under root ownership.
Description description
Environment
Adobe Campaign Standard (ACS), latest releases
Issue/Symptoms
How to troubleshoot the ACS issue when you are unable to connect to Adobe SFTP when using a file transfer/download activity.
When you are unable to connect to Adobe SFTP and all workflows that are using a file transfer/download activity also fail with below error:
fileTransfer3 CRL-290003 Upload error in cURL
fileTransfer3 Failed initialization
The SFTP connection log will show this error:
sshd[ xxxx] : fatal: bad ownership or modes for chroot directory "/sftp/xxxxxx"
Steps to reproduce
- Create a workflow using the file transfer/download activity.
- Run the workflow.
- The workflow fails at the step related to the file transfer/download activity and returns the error.
Resolution resolution
Change the ownership of the chroot directory /sftp/xxxxxxxx
to be under root ownership instead.
Cause
The wrong ownership of the chroot directory /sftp/xxxxxxxx.
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