Fusion: Failed to verify connection ‘52174’. Status Code Error: 500
Resolve the Workfront Fusion error - Failed to verify connection ‘52174’. Status Code Error: 500 by verifying your login credentials and resetting your password.
Description :headding-anchor:description
Environment
Workfront Fusion
Issue/Symptoms
Steps to reproduce:
- Start to add a connection in a Fusion Workfront module by selecting Add next to the Connection box.
- Fill out the fields: Connection Name, Environment, Type, Email / Username, and Password.
- Select Continue and see the following error:
Error: The request failed due to failure of a previous request. > Failed to verify connection '52174'. Status Code Error: 500.
Resolution :headding-anchor:resolution
- Verify that the Email / Username and Password values used in Fusion Connection are correct by attempting to log in to the Workfront native password system.
- If SSO is used, this login page needs to be accessed by adding /login to the Workfront URL. Example: https://(domain).my.workfront.com/login. Replace (domain) with the company’s unique domain name.
- Reset the native Workfront password, if necessary, by using Forgot Password or work with a system administrator.
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