Fusion: Failed to verify connection ‘52174’. Status Code Error: 500

Last update: Thu Jan 18 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Resolve the Workfront Fusion error - Failed to verify connection ‘52174’. Status Code Error: 500 by verifying your login credentials and resetting your password.

Description description

Environment

Workfront Fusion

Issue/Symptoms

Steps to reproduce:

Start to add a connection in a Fusion Workfront module by selecting Add next to the Connection box.
Fill out the fields: Connection Name, Environment, Type, Email / Username, and Password.
Select Continue and see the following error:

Error: The request failed due to failure of a previous request. > Failed to verify connection '52174'. Status Code Error: 500.

Resolution resolution

Verify that the Email / Username and Password values used in Fusion Connection are correct by attempting to log in to the Workfront native password system.
If SSO is used, this login page needs to be accessed by adding /login to the Workfront URL. Example: https://(domain).my.workfront.com/login. Replace (domain) with the company’s unique domain name.
Reset the native Workfront password, if necessary, by using Forgot Password or work with a system administrator.

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