Adobe Campaign Classic v7: non-admin operator cannot access Hot clicks report

Learn how to access Hot clicks report as a non-admin operator.

Description description


Adobe Campaign Classic v7


If you are a non-admin operator, the Hot clicks report does not display at the delivery dashboard level. When you click on the report the report is empty.

Steps to reproduce:

  1. Open a delivery.
  2. Go to the Reports tab and click on Hot clicks. A blank page displays.

Resolution resolution

Contact an admin operator to request that they add you to the Access to reports operator group and add the Access to reports operator group to the Resources / Campaign management folder. Access to this folder is necessary for the Hot clicks calculations to work.

Note: The admin operator can add you to the  Access to reports operator group with Read rights only, if that is their preference.

To learn more, refer to Manage access to folders in Campaign Classic v7 Documentation.