DX Support Email Addresses Decommissioned

This article will help you explore about several DX Support email addresses that have been decommissioned, and what alternative Support methods are available in Adobe Creative Cloud.

Description description

Environment

Issue

Several Adobe Customer Support emails have been decommissioned.

These Adobe Customer Support email addresses are no longer in use:

amsupport@adobe.com
sp-support@omniture.com
ClientCareJP@adobe.com
CustomerCare@adobe.com
cuscare@adobe.com
pknowsd@adobe.com
cuscare-rnt@adobe.com
Clientcare@adobe.com

All of the above emails are retired Adobe email addresses.

Please remove these email addresses from your contact list.

Resolution resolution

Solutions
For future submissions, please submit your support query by using Adobe Experience League or the Adobe Admin Console.

If you have an issue with any DX application, please contact Adobe using the routes provided on support.adobe.com.

Additional resources that are available to you include:

•  Adobe System Status
•  Adobe Experience League
•  DX Community Forums

Thank you for you patience and understanding as we implement these new support processes.