Admin users not notified of errors in OOTB ffdaReplicateStagingData workflow
The ffdaReplicateStagingData workflow may not send email notifications to administrators when errors occur if a Supervisor is not configured and the workflow error-handling settings are not enabled.
To resolve the issue, configure a Supervisor and update the workflow error-handling settings.
Description
Environment
Adobe Campaign Classic v8
Issue/Symptoms
An Admin user is not notified of errors in the OOTB ffdaReplicateStagingData workflow.
Root Cause
This issue occurs because:
- The OOTB workflow does not have a Supervisor set up by default.
- The In case of error field is set to Ignore at the workflow properties level.
As a result, no error notifications are sent, even if Admin and other roles have a valid email address configured.
Notifications are triggered only after:
- Configuring a Supervisor.
- Setting the In case of error behavior to Suspend the process.
Resolution
Follow these steps to resolve the issue:
- Open the Properties window of the workflow
ffdaReplicateStagingData. - In the General tab, set up a Supervisor.
- In the Execution tab, under Error management, set the In case of error field to Suspend the process.
- Save the workflow.
Now, in case an error shows up in the workflow, the Supervisor that a user has set up should receive an email notification about it.