Auto-reply to the emails received from ACC platform

Last update: Tue Jul 23 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

You are getting replies at the sender address instead of the reply address, and you want to implement auto-response to emails sent from the Adobe Campaign Classic. This feature is not supported by ACC out of the box, but you can try the workarounds given below.

Description description

Environment

Adobe Campaign Classic

Issue/Symptoms

Getting replies on the sender address instead of the reply address. Is it possible to implement an auto-response to emails that are sent from the platform?

Resolution resolution

This feature is not supported by Adobe Campaign Classic out of the box.

Possible workarounds to achieve this:

Try to use the same address for both the Reply address and the Sender address.
Create a feedback mailbox to give replies to the addresses and then set auto-replies for the same.
Configure the Reply-to address with the working email address and use any external Auto Responder utility to send a pre-defined auto-reply message.

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