Images not uploaded to public resources
This article explains how to fix the Campaign Classic issue where images fail to upload in production even when they are already synced between all containers. The error could be because of incorrect permissions in some files of the IMG folder.
Description description
Environment
Campaign Classic v7
Issue/Symptoms
Although all images are already synced between all containers, there is an error while trying to upload images in production in any public resources folder.
In ACC open delivery, the delivery window lets you add local images, or images stored in the library, to the content of messages.
- To do this, click the Image button in the HTML content toolbar.
- Select the image and click upload.
Resolution resolution
Follow the below-mentioned steps:
- Check if images are synched between all containers (here images were already synched)
- Check all user permissions.
- Check permissions of the IMG folder. (all files should have the same owner
>Neolane) - Modify permissions if necessary.
- Restart apache + clean nlserver
The issue should be resolved post these steps.
Cause
Many files from the IMG folder don’t have correct permissions (they are owned by the Apache process, instead of Neolane)