Campaign: Error in delivery activity (delivery sent successfully)

If you have the following  Error: DLV-49000  the workflow needs to be set to recurring at the beginning, in the Targeting and workflows tab in the campaign.

Description description

Environment

Campaign

Issue/Symptoms

You run a simple workflow to send a delivery. The delivery is sent, but you see an error in the log. You see the following delivery error:
Error: DLV-490002 Cannot start a new analysis of the delivery since current state (‘Finished’) does not allow it.

WKF-560038 Error when performing action ‘Prepare and approve’ on delivery ‘DailyEmail1’ (of primary key XXXXXXX). Please refer to the log of this delivery for more information (object associated with the workflow task).

Resolution resolution

You need to make sure the delivery type is set to Recurring from the beginning, before running the workflow used to send deliveries.

Single delivery or One-shot delivery is used when you have one workflow and you want to execute it only once. In the WebUI, it’s called Single delivery, and in the client console, it’s called Email delivery.

Even if you want to have only one targeting workflow in your campaign that will execute every hour, you should choose a Recurring delivery type.

Refer to Recurring delivery in Campaign Classic v7 Documentation for steps.

Cause

The workflow was set twice, and the delivery wasn’t set to Recurring from the beginning.