User Profiles for Brand Portal not working as expected

This article addresses the problem where a product profile for Adobe Experience Manager Assets (AEM) fails to replicate correctly, so no shared assets are visible in Brand Portal after an 8-hour wait. The resolution is to resave the asset share which ensures that content is properly shared across user groups.

Description description

Environment

Adobe Experience Manager Assets

Issue/Symptoms

You are assigned to a product profile for BrandPortal, where a folder worth of assets is shared with your user group. After waiting 8 hours for the product profile to replicate, you log in to Brand Portal, but do not see any content.

Resolution resolution

The folder share in BrandPortal was done before the profile was replicated from adminconsole to BrandPortal, so the share was not saved correctly. Re-saving the asset share takes care of this issue.