Campaign Analytics connection error

Learn how to solve the Adobe Campaign issue where you struggle to connect to Adobe Analytics.

Description description

Environment

On-premises:

Issue/Symptoms

While creating an external account, you will struggle to connect to Adobe Analytics and the following error will be displayed:

Cannot process request for method ‘getIMSOrgDetails’. Error Message: 'AnalyticsAPIException: received 403,Forbidden, < HTML> < HEAD> '. Request Details: ‘{“method”:“getIMSOrgDetails”,“internalName”:“cxb_AC_AAIntegration_CXB”,“useUserAccessTokenIfPresent”:“true”}’

Resolution resolution

As an on-premise user, if a firewall is implemented on your side, you must add the Analytics endpoint analytics.adobe.io/discovery/me to your allow list.

Cause

The Analytics endpoint was not in the allow list.