AEM: Collecting status information for troubleshooting in Web Console
The Adobe Experience Manager Web Console’s status menu includes various troubleshooting information such as OSGi bundles, configurations, and system properties. This article outlines the typical items to check and explains how to collect them.
Description description
Environment
Adobe Experience Manager (AEM) 6.5
Issue/Symptoms
This article lists typical items to be checked in the status menu of AEM Web Console and explains how to collect them.
Resolution resolution
Step 1. Navigate to Web Console (http://localhost:4502/system/console) » Status.
The Status menu has items that will show the instance’s status.
Step 2. Navigate to each item.
- Bundlelist : Bundle list and status
- Bundles : Details of bundles
- Configurations : OSGi configuration
- Product Information : AEM Version, Service Pack and License
- System Properties : Java System Properties
- OSGi Installer : Location and status of OSGi configuration
- Uploaded Packages : Package List
- Oak Index Definitions : Index definition
- Oak Index Stats : Index status
- Topology Management : Sling ID and Cluster ID
Step 3. Click Download As Zip, and save the downloaded zip file.
Step 4. Verify that the zip file contains the correct information.
Here are the curl commands that perform the same thing:
$ curl -u admin:password -o status-Bundlelist.zip http://localhost:4502/system/console/status-Bundlelist.zip
$ curl -u admin:password -o status-Bundles.zip http://localhost:4502/system/console/status-Bundles.zip
$ curl -u admin:password -o status-Configurations.zip http://localhost:4502/system/console/status-Configurations.zip
$ curl -u admin:password -o status-productinfo.zip http://localhost:4502/system/console/status-productinfo.zip
$ curl -u admin:password -o status-System-Properties.zip http://localhost:4502/system/console/status-System%20Properties.zip
$ curl -u admin:password -o status-osgi-installer.zip http://localhost:4502/system/console/status-osgi-installer.zip
$ curl -u admin:password -o status-uploaded-packages.zip http://localhost:4502/system/console/status-uploaded-packages.zip
$ curl -u admin:password -o status-oak-index-defn.zip http://localhost:4502/system/console/status-oak-index-defn.zip
$ curl -u admin:password -o status-oak-index-stats.zip http://localhost:4502/system/console/status-oak-index-stats.zip
$ curl -u admin:password -o status-topology.zip http://localhost:4502/system/console/status-topology.zip