Adobe Audience Manager does not support opt-in after opt-out

Learn how to fix opt-in after opt-out in Adobe Audience Manager.

Description description

Environment

Adobe Audience Manager (AAM)

Issue/Symptoms

Audience Manager does not support opt-in after opt-out.

Resolution resolution

Once the end users opt-out of AAM they cannot opt back in. There is no planned fix for this given how rare the opt-back-in use case is. To learn more about the Opt-in Service, see Setting up Opt-in Service in the Identify Service Guide.