How to determine if Adobe Experience Platform is down

Learn how to resolve the Adobe Experience Platform issue where something is not working as expected. Subscribe to alerts/notifications on planned/unplanned down.

Description description


  • Adobe Experience Platform (AEP)
  • Customer Journey Analytics


Adobe Experience Platform not working.

Resolution resolution

If something is not working as expected, please check the Adobe Status page at Adobe Status > Experience Platform.

Adobe Status provides service availability and performance impact information for all Adobe products and services. It includes incidents and maintenance that is ongoing or in the past that impacts Adobe products.

Note: you can also subscribe to alerts/notifications on planned/unplanned downtimes.

See the example below: