Adobe Journey Optimizer: placements in subject line do not load
This article addresses an issue where placements are not loading in the drop-down within Adobe Journey Optimizer (AJO). To resolve this, create or use an existing TEXT placement for the subject line and/or create a text placement on the Journey Optimizer Guide.
Description description
Environment
Adobe Journey Optimizer (AJO)
Issue/Symptoms
Placements are not loading in the drop-down within the Email Designer >
Subject Line >
Offer decisions. This occurs with any journey that contains an email action.
Resolution resolution
Create or use an existing TEXT placement for the subject line. This should look something like:
{{{offer.text.[
xcore<
id>
]
.[
xcore<
id>
]
.content}}}
To check the content type for the placement and/or create a text placement, refer to Create placements on the Journey Optimizer Guide.
Cause
You cannot put HTML in the subject line, only text. Only offers for content type TEXT are displayed.