How to resolve the PDF Generator error with JPEG 2000?

Description description


  • Adobe Experience Manager (AEM) 6.5 Forms on JEE
  • Acrobat 2020 Classic
  • Microsoft Windows Server 2019


PDF Generator fails to process JPEG 2000 format assets (JPF, JPX, JP2, J2K, J2C, JPC) on a Windows Server with Acrobat 2020 Classic.

Home » Services » PDF Generator » Create PDF

Error Code:1011
Error Message: ALC-PDG-001-011-The BMC reported failure in converting the input document to PDF.

This article describes how to resolve this issue.

Example logs:

01:23:45,678 ERROR com.adobe.aes.web.create.CreatePDFAct (default task-15) ALC-PDG-001-000-Invocation error.: ALC-DSC-003-000: com.adobe.idp.dsc.DSCInvocationException: Invocation error.

    at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke( adobe-dscf-client.jar:



Caused by: ALC-PDG-1011-000: com.adobe.livecycle.generatepdf.client.ConversionException: ALC-PDG-001-011-The BMC reported failure in converting the input document to PDF.

    at com.adobe.pdfg.BMCCaller.checkResult(

    at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(

    at com.adobe.pdfg.Native2PdfCaller.createPDF(

    at com.adobe.pdfg.GeneratePDFImpl.createPDFInternal(

    at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(

    at com.adobe.pdfg.GeneratePDFImpl.createPDF(

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) rt.jar:1.8.0_181

    at sun.reflect.NativeMethodAccessorImpl.invoke( rt.jar:1.8.0_181

    at sun.reflect.DelegatingMethodAccessorImpl.invoke( rt.jar:1.8.0_181

    at java.lang.reflect.Method.invoke( rt.jar:1.8.0_181

    at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke( adobe-dscf-client.jar:

    ... 207 more

Resolution resolution

  1. Set a registry entry for Acrobat.

  2. Open Registry Editor on the Windows Server where AEM Forms is running

  3. Select the path below:

    HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\ImageConversionPlugin

  4. Create a new key (if buseSandbox exists, change data only)

    code language-none
    Name: buseSandbox
                Type: REG_DWORD (32bit) Value
                Data: 0
  5. Re-run “Create PDF” from PDF Generator and check if PDF generation succeeds.