Viewer Presets can’t be edited

Last update: Fri May 24 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Something went wrong with the initial DM setup. In order to correct this, you need to re-run the DM Setup Async job.

Description description

Environments

Dynamic Media Classic
Adobe Experience Manager as a Cloud Service (AEMaaCS)

Issue

Viewer presets are listed correctly on my AEMaaCS instance.
However, when selecting any viewer preset and clicking on edit then the preset editing page loads indefinitely.
There is a correct dynamic media configuration under /conf/global/settings/cloudconfigs/dmscene7.

What is missing to get the viewer presets editor to work correctly?

Resolution resolution

Something went wrong with the initial DM setup. In order to correct this, you need to re-run the DM Setup Async job.

Log in as admin to the AEMaaCS instance, and then open up the following path: /libs/dam/gui/content/s7dam/samplemanager/samplemanager.html
This opens up a page with nine buttons. The seventh is called Trigger DM Setup Async Job. This is the one that now works.
It triggers a job that re-syncs all artwork/css files to DMS7. It can take a few minutes to complete. After it has finished, log out, and log in again, and the viewer presets should be editable.

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