The date period in the Server call usage UI and the contract are mismatched

Description description

Environment

Analytics

Issue/Symptoms

Why are the date period in the Server Call Usage UI and the date in the contract are mismatched.

For example, in the Adobe Analytics contract the date period is 20/10/2021 ~ 19/01/2023.

However, in the Server Call Usage UI the date period is 20/10/2021 ~ 19/10/2022.

Resolution resolution

It is working as designed. The date period in the server call usage UI depends on the commit cycle months, not on the contract’s service start/end dates.

The commit cycle months for the above customer is by billing for 12 months increments. When this commit cycle ends on 19/10/2022, their next commit cycle will be three months and end on 19/01/2023.

recommendation-more-help
3d58f420-19b5-47a0-a122-5c9dab55ec7f