AEM Desktop App shows a blank page after connecting

Trying to log in to the AEM Desktop app returns an error message: An error occurred while logging in. Please check the logs for more details. It is because the proxy is trying to block access to the AEM author. After bypassing the proxy, the error should be resolved.

Description description

Environment

Adobe Experience Manager

Issue/Symptoms

After downloading and installing the AEM desktop app, whenever you are trying to connect to the author URL, a login error is received:

An error occurred while logging in. Please check the logs for more details.

In the log files, the following errors were present:

backend.log:

error: [ aemdesktop] native application received error loginerror: AssetError: tunneling socket could not be established, statusCode=407

request.log:

error: [ check_login]  < ERR GET https://author-p67006-e643795.adobeaemcloud.com/content/dam.json message=tunneling socket could not be established, statusCode=407, stack=Error: tunneling socket could not be established, statusCode=407
    at ClientRequest.onConnect (C:\Program Files\Adobe\Adobe Experience Manager Desktop\javascript\node_modules\tunnel-agent\index.js:166:19)
    at Object.onceWrapper (events.js:320:30)
    at emitThree (events.js:135:13)
    at ClientRequest.emit (events.js:216:7)
    at Socket.socketOnData (_http_client.js:486:11)
    at emitOne (events.js:115:13)
    at Socket.emit (events.js:210:7)
    at addChunk (_stream_readable.js:252:12), code=ECONNRESET

Resolution resolution

The errors in the logs indicate a connection error. Using a proxy blocked access to the AEM author via the AEM desktop app. You have to bypass the proxy to be able to successfully connect.