Cannot access AEM Developer Console despite permissions
If your team cannot access the AEM Developer Console despite having required permissions, check if the roles were provided via a group. Remove the roles from the user group and assign them directly to the users.
Description description
Environment
Adobe Experience Manager
Issue/Symptoms
You and your team members see a Login failed Unable to log in error when you attempt to log in to the AEM developer console for all environments, despite having the necessary permissions - Developer, Admin, and Program manager.
Resolution resolution
The administrator should check if the roles were provided through a user group. Go to Admin Console >
Users. If the roles were shared via a user group, you see Assigned by <
user_group_name>
user group.
However, nested groups are not supported in AEM as a Cloud Service. Also, while product permissions assigned via IMS user groups should be supported by AEM as a Cloud Service, IMS is not always reliable with inheritance. The administrator should remove the roles from the user group and assign them directly to users.