Troubleshooting Report Builder scheduled report suspended issues
This article explains how to resolve the Adobe Analytics issue where Report Builder may stop delivering scheduled reports. If it’s a one-time issue, check for any incidents on status.adobe.com. If the issue persists, troubleshoot the local file as discussed and reschedule the workbook.
Description description
Environment
Adobe Analytics
Issue/Symptom
Report Builder stops delivering a scheduled report. How to troubleshoot this issue?
Resolution resolution
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If the issue has only occurred once, go to status.adobe.com to check if there was an accident that blocked the Analytics API 1.4 reporting.
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If the issue occurs continuously, follow the steps below to check the local file:
- Get the scheduled workbook from the user who scheduled the workbook.
- Log in and run all of the requests in the workbook.
- If the data is showing without any issues, schedule the workbook again.
- If the data is not showing, update the request that has any errors.
- Schedule the workbook again.
For the other troubleshooting and best practices for Report Builder, refer to Troubleshooting and best practices for Report Builder
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