Sudden change in visitors’ Browsers and Browser Types
This article explains the Adobe Analytics issue where there is a sudden change in the visitors’ Browser Type or Browser dimension from a specific date. This may occur if the latest browser information has not been registered or updated in the internal lookup table.
Description description
Environment
Adobe Analytics
Issue/Symptoms
Visitors’ browser type and browser dimensions have either increased or decreased from a particular period.
Resolution resolution
If the Browser Type or Browser dimension suddenly changes unlike previous trends from a specific date, it is possible that the latest browser information has not been registered or updated in our internal lookup table. In such cases, data is temporarily stored in the (unknown version) dimension item.
Note that the lookup table is updated monthly, and the information is correctly identified after the update. Past data is not updated retroactively.