Upsert forbidden error while editing AEP segments in AAM

This article addresses errors encountered while mapping/editing Adobe Experience Platform (AEP) segments in Adobe Audience Manager (AAM). The resolution is to retry the operation after a gap of 5-10 minutes, allowing any temporary database contention or locking issues to resolve.

Description description

Environment

Issue/Symptoms

While mapping/editing an AEP segment in AAM, the following errors occur:

There were errors trying to save the segment.

Policy enforcement service error: UPSERT forbidden. Upsert will result in parent dangling reference.

Resolution resolution

This could happen at the time of enablement from AEP to AAM connector when the backfill is going on, but that has a very short window.

Retrying after a gap of 5-10 minutes usually results in a successful action.