Set a default value in a form field | ACC

When creating a delivery form in Adobe Campaign Classic, if the default value for the Duration field is not displayed, you can change the value of duration_ContactCenter to match the default value. To do this, follow the steps outlined in this article.

Description description


  • Campaign Classic
  • Campaign
  • Campaign Classic v7
  • Campaign v8


A default value must be displayed in the field Duration of the delivery form when it is created. When the delivery is made for the first time, the Duration is set to 0, and when an already created delivery is reopened, it changes to 30.

Resolution resolution

To find the schema in which the column needs a default value, follow the steps given below.

  1. Login to the instance and go to the desired form. In this case bm:delivery
  2. Go to the  edit tab and then open the XML.
  3. duration_ContactCenter was set to 0, this needs to be changed according to the default value.

Cause:   User had specified a different default value in the XML of the schema.