Production environment frequently sees .mdmp files in the /var/ directory of Campaign Classic

In Adobe Campaign Classic, the production environment frequently sees .mdmp files being created in the /var/ directory. This files can be analyzed by using WinDmp, a debugging program that is part of the Microsoft Windows SDK. Consult with your server administrator to resolve this issue.

Description

Environment

Issue

The production environment frequently sees .mdmp files being created in the/var/ directory. How do you review the output?

Note: This is applicable for On-Prem customers using Windows OS

Resolution

The .mdmp file is a compressed file created by the Windows server after a program shows an error or crashes. It contains data that has been “dumped” from the program’s memory space.

It saves information about the error, which can be used for debugging. This can also be sent to Microsoft as part of a bug reporting process.

MDMP can be analyzed using WinDmp, a debugging program that is part of the Microsoft Windows SDK. Your server administrator would be able to help you with this.