Website domain is blocking the Enhanced Experience Composer or Access Denied when loading sites
Description description
Environment
Adobe Target
Issue
This article aims to address some common issues/errors which we face in our Target Enhanced Experienced Composer, for instance:
- Errors like - “Your website domain is blocking the Enhanced Experience Composer” or “access denied” errors when loading sites with proxy enabled
- EEC won’t load an internal QA URL that is not accessible on public IP.
- EEC won’t load secure pages on your site that uses TLS 1.0. (EEC only).
Resolution resolution
EEC Functionality:
EEC issues troubleshooting steps
A. For EEC errors like “Your website domain is blocking the Enhanced Experience Composer” or “EEC won’t load an internal QA URL that is not accessible on public IP”
Whitelist the following DNS/IPs in case you see Timeout or other 400 messages in these requests in the network or under the Console tab in Chrome Developer Tools:
US:
vizproxy-prod-us-2024941706.us-east-1.elb.amazonaws.com.
54.173.241.58
3.234.111.144
EMEA:
vizproxy-prod-emea-1118976074.eu-west-1.elb.amazonaws.com.
34.246.105.190
34.249.15.238
APAC:
vizproxy-prod-apac-1398366183.ap-northeast-1.elb.amazonaws.com.
52.192.148.53
52.69.47.228
B. TLS Issue
Follow the below steps to check the TLS version of the website:
- Right-click on the affected page and open inspect element (developer console).
- In the developer console, you’ll see 3 dots in the rightmost top corner (next to the gear icon). Click on it and expand the more tools option.
- Select the security option, which shows our TLS version.
- Reach out to Customer Care to change the TLS version if the current version is 1.0