Error while compiling script ‘content htmlContent’ line 38: missing ; (line='@ include option=‘NmsTracking’

In Adobe Campaign, if you are unable to send proofs and deliveries after upgrading to build 9346 with tracking enabled, use the default OOTB tracking formula.

Description description

Environment

  • Campaign Classic
  • Campaign
  • Campaign Classic v7

Issues/Symptoms

Not able to send proofs and deliveries when tracking was enabled, after an upgrade to build 9346.

Deliveries were failing with the error:

Error while compiling script ‘content htmlContent’ line 38: missing ; before statement (line='@ include option=‘NmsTracking_ClickFormula_acxMultiBrand’ /// line 149\ ’ token='option=‘NmsTracking_ClickFormula_acxMultiBrand’ /// line 149\ '). SCR-#ID# JavaScript: error while compiling script ‘content htmlContent’. JST-#ID# Unable to compile script (content htmlContent).

However, the OOTB tracking click formula worked.

Resolution resolution

To resolve this issue, the value of acxMultiBrand option can be updated to the value of the default tracking formula (that has been used in the first place by the customer).
Cause
The custom tracking clicks formula acxMultiBrand is no longer in use but might have been activated during the upgrade. While using the Web Analytics Connector, this formula should not be used.

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