The page URL skips link tracking calls

Learn how to solve the Customer Journey Analytics Analytics issue where a page URL with ‘mid’ query parameter falls into the ‘Email’ channel. Check if the server call type is link tracking such as Custom link instead of page view.

Description description

  Environment

Issues/Symptoms

If there is a Marketing Channel processing rule like below, it should fall into the ‘Email’ channel if a page URL has ‘mid’ Query String Parameter.
However, in some cases, a page URL with ‘mid’ query parameter like the one shown below may be ignored by the ‘Email’ channel and fall into another one.
[ 1] http://www.example.com/home.html?mid=123
[ Image1]

Resolution resolution

Check if the server call type is link tracking such as Custom link instead of page view. If it is a link tracking call, it is working as designed.

Cause:

Adobe data collection servers strip the pageURL dimension from all link tracking image requests. As such, the page URL matching rule won’t work with link tracking calls.

Learn more about page URL’s .