API error code 502

The API error code 502 may appear in Campaign Standard while making Soap calls using tools like Postman if the cname record is missing or configured incorrectly. Raise a support ticket to get this error fixed.

Description description

Environment

Campaign Standard

Issue/Symptoms

While trying to make Soap calls using tools like Postman, the following error might occur:

"code": 502,
"message": "Oops. Something went wrong. Check your URI and try again."

Resolution resolution

Raise a support ticket and share the error screenshot to get it fixed. Our support team will raise an internal request with the infrastructure team to fix this.

Cause

This error may appear if the cname record is missing or not configured correctly.