Analytics | How to delete user who owns published segments

Description description

Customer Journey Analytics

When deleting an Analytics user, an error message shows up, and you cannot delete the user account. How to delete the user account?

Resolution resolution

One reason is that the user account owns some published segments, so we need to transfer them to another user or unpublish them in advance.

  1. Log into Analytics and access the Segments UI.
  2. Click Other filters  on the left rail and check the Show all filter.
  3. Click on Owners and check the Username filter.
  4. Click on the Published column head to show all segments with Yes status.
  5. Transfer them to another user via Transfer assets. (recommended)

If you have confirmed that you will no longer use the segments, you can unpublish them and delete them.

Notice: For some reason, the segments might not be unpublished. Please refer to the Unpublish or delete segments in the following document.