Handling filters and/or segments with Time Spent metrics

This article discusses the handling of filters/segments with time spent metrics in Adobe Analytics Customer Journey Analytics. The issue arises when time spent values are calculated before filtering results, leading to potential miscalculations for pages without visits in the selected date range.

Description description

Environment

Issue/Symptoms

How are filters/segments handled with time spent metrics?

Resolution resolution

When the report is run:

Example impact:

Since time spent values are allocated before the filter/segment is run, there is a possibility of time spent for pages (a dimension) that don’t have visits.