Handling filters and/or segments with Time Spent metrics
This article discusses the handling of filters/segments with time spent metrics in Adobe Analytics Customer Journey Analytics. The issue arises when time spent values are calculated before filtering results, leading to potential miscalculations for pages without visits in the selected date range.
Description description
Environment
- Analytics
- Customer Journey Analytics
Issue/Symptoms
How are filters/segments handled with time spent metrics?
Resolution resolution
When the report is run:
- the data is gathered for the selected date range
- the time spent values are calculated
- the segment filters the results
Example impact:
Since time spent values are allocated before the filter/segment is run, there is a possibility of time spent for pages (a dimension) that don’t have visits.
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