Trigger view name is unavailable in Target VEC when creating activity
Learn why the trigger view name is unavailable in Target VEC when creating the activity by following these troubleshooting steps.
Description description
Environment
Target
Issue/Symptoms
Trigger view names are available in Target notification calls on the page, but they are not available within Target VEC while creating the activity.
Resolution resolution
To troubleshoot such scenarios
-
Ensure that trigger view function (custom code) is fired after ‘Fire Page Load Request’ action in Target rule
-
Visit the webpage and ensure that trigger view is available in notification call each time on the activity URL, while navigating through the page.
-
VEC helper extension might be inserting the library which will not load trigger view, so disable the extension to verify
-
SameSite attribute might be affecting the pageload in VEC when using Chrome, resulting into issue. Use other browser like Mozilla to avoid this scenario.