Adobe Campaign Standard: Hotclick report not displaying data
Explore why the Hotclicks report does not display the data for new deliveries while it is working for older deliveries. Additionally, within the delivery’s tracking logs, there is no tracking populating.
Description description
Environment
Adobe Campaign Standard
Issue/Symptoms
It has been reported that the Hotclicks report does not display the data for new deliveries while it is working for older deliveries. Additionally, within the delivery’s tracking logs, there is no tracking populating.
Resolution resolution
Cause:
The technical workflow updateDeliveryIndicators
is not running. This workflow generates the indicator statistics required for reporting the Hotclicks report.
Solution:
Restart the workflow and ensure that it continues to run. Once it has run for an hour or two, the Hotclicks report should populate.
To find the technical workflow follow the path below:
Adobe campaign >
Administration >
Application setting >
Workflows