Adobe Campaign Standard: Hotclick report not displaying data

Explore why the Hotclicks report does not display the data for new deliveries while it is working for older deliveries. Additionally, within the delivery’s tracking logs, there is no tracking populating.

Description description

Environment

Adobe Campaign Standard

Issue/Symptoms

It has been reported that the Hotclicks report does not display the data for new deliveries while it is working for older deliveries. Additionally, within the delivery’s tracking logs, there is no tracking populating.

Resolution resolution

Cause:

The technical workflow updateDeliveryIndicators is not running. This workflow generates the indicator statistics required for reporting the Hotclicks report.

Solution:

Restart the workflow and ensure that it continues to run. Once it has run for an hour or two, the Hotclicks report should populate.

To find the technical workflow follow the path below:

Adobe campaign > Administration > Application setting > Workflows