When are browsers and OS counted in Analytics

Description description

Environment

  • Customer Journey Analytics
  • Adobe Analytics

Issues/Symptoms

At what point in a visit does browser and OS get counted in Adobe Analytics?

Resolution resolution

Analytics only looks up/processes OS (operating system) and Browser on the first hit of a visit. The OS and browser then persist through the visit. This can mean that raw data may not match the UI as raw data will show the OS and browser at a hit level, whereas the UI will use the OS and Browser from the first hit of a visit.

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