Orders Participation is lower than Orders in Workspace

Learn why there is a discrepancy between the Orders Participation metric and the default Orders metric in Customer Journey Analytics, specifically highlighting lower numbers in the former. Use the lookback setting in Workspace’s Participation feature to align with the Reports & Analytics report’s behaviour.

Description description

Environment

Issue/Symptoms

Why does the Orders Participation metric show lower numbers than the default Orders metric.

Resolution resolution

Workspace uses a calculated metric with visitor participation, whereas the Reports & Analytics report uses visits participation. The bigger difference, though, is that the R&A report uses the persisted value of an evar and adds participation on top of that. In contrast, the Workspace report uses the instance value of the evar and participates in that. This means that Workspace doesn’t have as much lookback enabled. The evar persistence may be longer than the current reporting window, especially at the beginning of the reporting window. Participation now supports a lookback setting, so it is suggested to use that, if possible, in Workspace to make it more closely match what you see in R&A.