Disabled message center email but mails still getting triggered

Last update: Tue Jul 23 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses the Adobe Campaign issue where message center emails are getting triggered despite being disabled.

Description description

Environment

Adobe Campaign Classic

Issue/Symptoms

To meet business requirements, you can disable/switch off some message center emails and SMS in Adobe Campaign.

To achieve the following, you created a dummy eventType, selected the email properties, published it, and tested it. However, you still received emails from the original eventType.

Then, you changed the existing eventTypes of the emails and SMS to xxxxx_old, returned to email properties, selected the xxxxx_old eventType, and published it. Yet you received the email from the original eventType while testing.

Questions:

Can you disable message center emails?

Or also, how much time does it take for the eventType to be associated with the email after publishing the template?

Once the template is published, is there any way to disable it in Adobe Campaign Classic?

Resolution resolution

If your Message Center instances are hosted by Adobe, contact Adobe Campaign Support to perform the steps below:

Stop the rtEventprocessing workflow.
Go to the respective folder on RT instance, which may be similar to Administration > Production > Message Center > Deliveries > 2020 > 10.

Check for continuous delivery that is still being used for that event.

The child delivery is still using the old event type.
Usually, you get a setting to have one child delivery per month.

If yours is per day/week, then perform the next step for child delivery of the current week/day.
Stop the delivery. You can perform a mass update to change the status to either Stopped/Failed.
Start the rtEventProcessing workflow.

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