Documentation

Campaign - ACS Shared Audiences - using VisitorID for push notifications

Last update: Mon May 20 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

You can’t reconcile ECID from app subscriptions rather than email. Use the ECID as a declared ID. Store the ID in your profile, and create an AMC connection to use for this field for reconciliation.

Description description

Environments

  • Adobe Campaign (AC)
  • Adobe Campaign Standard (ACS)

Issue

  • Using push notifications, not emails
  • Exporting audiences from People Core Service with VisitorID
  • No Audience Manager integration so no DeclaredID
  • The documentation states that VisitorID is linked to the profile when the user clicks on an email sent via Adobe Campaign but does not mention Push Notifications.
  • Need to reconcile a customer with VisitorID using push notifications rather than emails.
  • Need to know whether ACS VisitorID Shared Audience reconciles against push notification ECID.

Resolution resolution

Steps to Resolve/Workaround

  • It isn’t possible to reconcile ECID from app subscriptions rather than email.
  • Use the ECID as a declared ID.
  • Store the ID in your profile, and create an AMC connection to use for this field for reconciliation.
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