Special characters not displaying properly in transactional emails

To ensure that special characters are displaying properly in transactional emails in Campaign Standard, specigy the encoding in the Content-type header of the API call.

Description description

Environment

Adobe Campaign Standard (ACS)

Issue/Symptoms

Transactional email templates have utf-8 character settings.

Despite this, special characters are not displaying properly when the field is dynamic.

If any static text is there with special characters, it displays as expected.

Resolution resolution

This can happen because the encoding must be specified in the Content-type header of the API call made to trigger the transactional event:

Content-Type: application/json;charset=UTF-8