Campaign Classic: Error when making call to AAM

Learn how to fix the Adobe Campaign Classic and Adobe Audience Manager issue where an error is thrown while selecting a shared audience in Campaign.

Description description

Environment

  • Adobe Campaign Classic
  • Adobe Audience Manager

Issue/Symptoms

While selecting a shared audience in Campaign and hitting save, an error is thrown on Campaign.

Error while creating the mapping for the xxxxxxx segment.

Resolution resolution

Usually, this issue occurs when:

  • The user logged into Campaign has not been assigned the product Audience Library within Adobe Experience Cloud Admin Console.
  • The Tenant specified in the Adobe Experience Cloud External Account inside the Campaign is not correct.

In this case, after the server URL was changed from (some old broken link) to [ https://experiencecloud.adobe.com] (https://experiencecloud.adobe.com) the issue was resolved.

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