Copying marketing channel configuration from a report suite to another
Description description
Environment
- Customer Journey Analytics
- Analytics
Issue/Symptoms
What happens when you copy marketing channel configurations from one report suite to another?
Resolution resolution
Let’s say the source report suite from where the marketing channel configuration is to be copied is A, and the destination report suite is B.
- In Marketing Channel Manager, channels from A will be copied over to B with the Enabled check box checked.
- In Marketing Channel Manager for B, the Enabled checkbox for existing channels will be disabled.
- Marketing channel processing rules from A will get copied over to B, while the existing marketing channel processing rules in B remain as is.
So even though the copy worked, it doesn’t delete channels or corresponding rules from the destination, i.e., B.
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