Documentation

Copying marketing channel configuration from a report suite to another

Last update: Fri Jul 26 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

Description description

Environment

  • Customer Journey Analytics
  • Analytics

Issue/Symptoms

What happens when you copy marketing channel configurations from one report suite to another?

Resolution resolution

Let’s say the source report suite from where the marketing channel configuration is to be copied is A, and the destination report suite is B.

  1. In Marketing Channel Manager, channels from A will be copied over to B with the  Enabled check box checked.
  2. In Marketing Channel Manager for B, the  Enabled checkbox for existing channels will be disabled.
  3. Marketing channel processing rules from A will get copied over to B, while the existing marketing channel processing rules in B remain as is.

So even though the copy worked, it doesn’t delete channels or corresponding rules from the destination, i.e., B.

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