Documentation

Error “A content model fragment is badly configured” in ACS delivery

Last update: Fri Jul 26 2024 00:00:00 GMT+0000 (Coordinated Universal Time)

This article addresses the issue where the Delivery analysis fails due to a badly configured content model fragment, causing an error in HTML.

Description description

Environments

  • Adobe Campaign (AC)
  • Adobe Campaign Standard (ACS)

Issue/Symptoms

Delivery analysis fails with the error:  A content model fragment is badly configured.

Resolution resolution

Follow these steps to troubleshoot and resolve the issue:

  1. Open the delivery HTML. Search for data-fragment-name. That will give you the content fragment name that is creating this issue.
  2. Go to Resource > Content Fragments and open the erroneous content fragment. Open its HTML and add a space anywhere, and then delete it, so that the HTML does not change (so it remains the same as before you began). Then Save the content fragment.
  3. Try triggering the delivery again. This time it should analyze successfully and will go out.

Cause

The reason for this is a content fragment in the email delivery is breaking the html leading to this error.

This is a known issue. A content fragment which was working normally earlier will start throwing the error suddenly.

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