ACS: RST-360011 error when trying to open a shared resource

This article addresses a similar error when trying to open a shared resource (visitor ID): RST-360011. The solution is to add the Audience Library product to the user’s profile under the Products section.

Description description

Environment
Adobe Campaign Standard

Issue
After integrating Campaign with Audience Manager, initially you experience a similar error when trying to open a shared resource (visitor ID):

RST-360011 An error has occurred - please contact your administrator.
Please make sure you have permission to Adobe Audience Library. Error while calling the network: status: 404 URL: https://dcu.experiencecloud.adobe.com/content/mac/dcu/audiences/folder?action=list_datasources&ims=1.
XTK-170006 Unable to parse expression ' GetDataSources()'.
XTK-170006 Unable to parse expression ' GetDataSources()'

Resolution resolution

Solution

The solution is to add the Audience Library product to the user’s profile under the Products section.

It is recommended to set the user as a product administrator of the Audience Library product.